3D Printing & 3D Scanning in London
01474 550 934


Delivery, Refund and Cancellation Policy


It is our intention to complete orders and arrange delivery as quickly as possible. The printing times are different for plastic prints vs metal casted prints. Plastic prints can be printed quickly and should be sent within a week. Casted prints go to a foundry, taking 4 – 6 weeks for delivery. 

However,  Printing Portal shall not be liable for any loss or damage due to delays or failures to deliver resulting from any cause beyond our reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub contractors or suppliers, failure or delays in transportation, embargoes, wars or riots.

We may be able to arrange “guaranteed next day delivery” for some items. Please contact us by telephone before placing your order to enable us to check stock availability and inform you of any additional delivery charges if necessary.

In the event of an order being returned to Printing Portal as a result of the carrier being unable to deliver we will contact you to arrange re-delivery. You may be liable for any re-delivery charges. If you decide to cancel your order the outward delivery charge will be deducted from any refund.


If you wish to return any goods you may do so for any reason up to 14 working days after receipt of the item. Please contact us by email or telephone to enable us to deal with your return as efficiently as possible. Cost of returning goods to us shall be borne by you. We would recommend you return any items via an insured and traceable service, we can not be held responsible for goods that are lost/damaged during the return process.

Upon safe receipt of the returned goods we will refund you in full deducting the original postage and packaging charge within 30 days. We will not accept goods returned if the product has been used.

If the item is unique to you as the customer, either by a scanned item or made to order, we are unable to accept a refund.

In the unlikely event an item is faulty or damaged, we will refund the relevant item in full including the postage costs within 30 days, providing you have notified us of the related fault/damage within 3 days of receipt.


You’re security is important to us, your credit card details are entered on a secure page and are transferred using SSL. 3-D Secure is also used on transactions that are larger than our pre-defined threshold.


You can cancel your order before we have added value to the product or before we have despatched the goods by notifying us by email to info@printingportalhub.com